Reference

koin55 Privacy Policy for Your Account

koin55 Privacy Policy explains what we collect when you open an account, verify your phone, use DANA or QRIS, and contact our support desk.

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koin55 koin55 Privacy Policy for Your Account
CONTACT ROUTES

Get Help With Privacy Requests

A clear support path helps when a privacy question is tied to a login, wallet receipt, or device session.

Account data request Ask us to identify the account data connected with your verified phone number. We may request an account step to confirm that the request comes from you before sharing or changing a record.
Wallet record check For a DANA, OVO, GoPay, QRIS, or bank transfer record, include the payment reference and date. We use those details to locate the relevant entry without asking you to reveal a wallet password.
Cookie or deletion help Contact support when you want cookie settings explained, a stored device session cleared, or a deletion request assessed. We will explain which records must remain for security, disputes, or legal duties.
DATA PRACTICES

How We Handle Your Privacy Choices

Privacy controls work best when the account process and the data process are easy to understand.

Account collection

We collect the details needed to create and maintain your account, including a phone verification step. Login records help us distinguish an ordinary return to the lobby from a sign-in that needs an account security check.

Wallet references

A DANA, OVO, GoPay, or QRIS reference can be stored with an account event so we can investigate a receipt or status question. We use the reference for matching and do not need your wallet password.

Device signals

We may record device type, browser details, session time, and related security signals. This helps explain why a mobile login differs from a desktop login without treating the device itself as your identity.

Cookie controls

Cookies can keep a session open, remember a setting, or help identify unusual sign-in activity. You can adjust browser cookie controls, although removing them may require another login or limit some account-related functions.

Retention handling

We keep personal data only while it serves account support, security checks, payment reconciliation, dispute handling, or a legal need. When a record no longer serves one of those purposes, we remove or anonymise it through our retention process.

Change requests

Send a correction, access, or deletion request through support with enough detail to locate your account. We verify the requester first, explain any necessary exception, and confirm the action or reason it cannot be completed.

Privacy Policy Answers for koin55

These Privacy Policy answers focus on the questions you may have before opening an account or contacting us about an existing record. We cover phone verification, wallet references, cookies, device activity, retention, and access requests. If your question concerns a specific DANA receipt or login event, include its date and reference when you contact support.

The koin55 Privacy Policy covers account details, phone verification, login and device events, cookie activity, wallet references, support messages, and records linked to DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account.

We use phone verification to connect an account request with the correct account holder and reduce mistaken access. A verification event may be retained with account security records, and you can ask support how it relates to your data.

Yes. The Privacy Policy covers payment references connected with DANA and QRIS, as well as OVO, GoPay, bank transfer, and virtual account records. We use a reference and date to investigate status or receipt questions without requesting your wallet password.

Cookies can remember a session setting and help us detect unusual sign-in behaviour. Browser controls let you remove or restrict them. After that change, you may need to log in again, and some account-related settings may not remain available.

You can contact support with your account phone number and a clear description of the data request. We verify your identity before releasing or changing a record, then explain the result or any reason a record must remain.

We retain data while it is needed for account support, security checks, payment reconciliation, disputes, or legal duties. When those purposes end, we remove or anonymise the record under our retention process, subject to any necessary exception.

Yes. Data access, deletion, and account eligibility depends on local law and applies where local law permits. Contact support with your request and location so we can explain the available route and any required identity check.

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