Reference

Legal terms for your koin55 account

koin55 Legal sets out how we handle account access, identity checks, payment records and policy requests for Indonesia.

Indonesia policy termsAccount data requestsWallet record clarityLocal-law access

Know the rules before account access

koin55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to opening and maintaining an account, including truthful account details, phone verification before access and compliance with applicable Indonesian requirements. Eligibility depends on local law, so you should not continue if access is unavailable in your location. Payment records

1
connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account may be checked against your account details when a status or ownership question arises. We may update policy wording when operational or legal requirements change; the current page is the version to read before
2
using the account. If a restriction affects your access, contact us through the account support route with your registered phone number and the relevant transaction reference.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP ROUTES

Get a clear answer on Legal matters

A specific request is easier for us to handle when it includes your registered phone number, the policy point in question and any related payment reference.

Account access Use the account support route when phone verification, a policy restriction or a sign-in issue prevents access. Include the registered number and the exact message shown on your device so we can locate the relevant account event.

Payment record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference and date. We can compare the record with the account status without asking you to share a wallet password or security code.

Policy request Ask for a policy clarification, data correction or access request through the same support path. State whether you need a copy, an amendment or an explanation, and we will direct the request to the appropriate account team.

DATA HANDLING DETAILS

What Legal means for your records

We keep the policy process practical: account details support identity checks, payment references help resolve wallet questions, and security controls help protect access.

Data purpose

We use registration details and phone verification to connect an account with its authorised access path. Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity help us check ownership and resolve account records.

Cookie choices

Essential cookies can support an active session and remember necessary account settings. Where a cookie choice control is shown, you can adjust optional settings there without changing the Legal terms that apply to your account.

Account security

Keep your phone, password and verification details private. We do not need your wallet password or one-time security code for a policy request. If access looks unusual, use the account support route before making another sign-in attempt.

Record retention

We retain account and transaction records only for operational, dispute and applicable legal needs. A request to remove data may be limited where a record is required to confirm an account event or meet a local requirement.

Request changes

You can ask us to correct inaccurate account details or explain how a record was used. Include the registered phone number and the requested change; we may ask for an account check before applying any amendment.

Who to contact

Our account support route is the starting point for Legal questions, access concerns and data requests. Describe the issue clearly, attach only the relevant payment reference and avoid sending passwords, wallet PINs or verification codes.

Find answers before opening an account

These Legal answers address the account and record questions we expect before access. They explain where local law matters, how to request changes and which details help us check a payment or identity issue. If your situation is not covered, use the account support route with a concise description and your registered phone number.

It covers account access, phone verification, payment records, cookies, data handling, retention and requests for correction or access. It also explains that eligibility depends on local law, so the policy should be read before you use the account or connect a local wallet.

Access depends on local law and the location connected with your account. Check the current Legal wording before opening an account. If a location or eligibility message appears, contact support with the displayed wording rather than trying to bypass the restriction.

Send the request through the account support route with your registered phone number and a clear description of the copy or correction needed. We may verify account ownership first, and a request can be limited where retaining a record is required.

Yes. The policy covers payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to check account status and resolve a record question, not to request your wallet password or security code.

Essential cookies may keep an account session working and remember necessary settings. Where optional cookie controls are available, you can adjust them in the browser or page control provided. Changing optional settings does not remove the account terms that apply.

We keep records for the period needed for account administration, payment queries, dispute handling and applicable requirements. If you request deletion, we will assess whether the record can be removed or must remain to confirm an account event.

Use the account support route and include your registered phone number, the exact restriction message and any related reference. Do not send passwords, wallet PINs or one-time codes. We will review the request against the current policy and local-law conditions.

Legal terms for your koin55 account

Get a clear answer on Legal matters

What Legal means for your records

Data purpose

Cookie choices

Account security

Record retention

Request changes

Who to contact

Find answers before opening an account

01 What does the koin55 Legal policy cover?

02 Can I access koin55 where I live in Indonesia?

03 How do I request a copy or correction of my data?

04 Does the Legal policy cover DANA and QRIS records?

05 How are cookies handled under koin55 Legal terms?

06 How long are account and payment records kept?

07 Who should I contact about a Legal restriction?

Related Pages